experience fellow

ExperienceFellow as an innovative tool that allows customers to document their experience with a service, product or brand along the whole customer journey.

The tool is based on mobile ethnography, an innovative method to capture customer experience in a customer-centric and holistic way. It fills the shortcomings of static and stationary classical market research methods like surveys and interviews. ExperienceFellow combines mobile apps for iPhone and Android with a powerful web-based software for enterprises and researchers (e.g. service or product providers, market researchers).

This system allows to easily and quickly capture customer-centric information along the whole customer journey. The tool is suitable for evaluation of customer experience of products and services throughout all industries.