Create Meaningful Customer Conversations from Automation to Agent
Customers today expect personalized, instant answers and a seamless service experience at every point of contact with your brand.
One-click convenience is becoming the norm, and there’s no time that’s more critical than when your customer is having an issue.
In this session you’ll discover how to create meaningful conversations from automation to agent.
AI and customer service automation give brands the power to create the highly personalized interactions customers expect via a chatbot that guides them to find the answers instantly or by routing to an agent with all the insight gathered by the chatbot.
Time: 12pm BST
Join this event where we will discuss:
°How to create a seamless, 24/7, customer service experience that meet demanding customer expectations
°That all chatbots are not created equal - the underlying technology has a profound impact on total cost of ownership (TCO)
°The key KPIs your company should be tracking for customer service automation success
°Our predictions for how customer service will evolved by 2025
Conversational Marketing, Chatbot, Automation, Customer Service Automation